It is expected that some glitches will occur with the first few AirPods Max orders being delivered to customers.
Resetting your headphones may resolve your issue if that is what is causing the problems. If that did not resolve the problem, you can also return the headphones and reset them to factory settings.
Reset AirPods Max to Factory Settings
How to Reset AirPods Max
Plug the AirPods Max in via the supplied USB-C to Lightning Cable to charge them before you reset them.
The LED status light at the bottom of the right-hand earcup will flash amber when you press and hold the Noise Control button and Digital Crown.
Returning the AirPods Max to Apple is your best option if that doesn’t work. If you do, do not pair them with your iCloud account. Once you do this, the headphones cannot be paired with your iCloud account.
How to Reset AirPods Max to Factory Settings
Using the supplied USB-C to Lightning Cable, plug the headphones into a wall charger to charge them.
The status LED light at the bottom of the right-hand earcup will flash amber, then white.
The AirPods Max comes with two other noteworthy customization options. The Digital Crown volume controls can be redirected, and the Noise Control mode switch can be customized.