Why and When You Need a Business Phone Service?

Why and When You Need a Business Phone Service?

Normally, you can just add your landline or mobile phone number to your WordPress site and use that to receive calls from customers. However, your phone number wouldn’t look professional, and you will not be able to communicate effectively.

Adding a proper business phone service allows you to do the following:

  • You can easily track call duration, hold times, wait times, and overall usage.
  • Most business phone services come with call forwarding, caller ID, call waiting, inbound call routing, call recording, and more.
  • Share one business phone number among several users simultaneously (auto attendant feature allows you to route call to the first available representative)
  • You can use a desk phone system, cordless phones, mobile cell phone, or a computer to receive and make calls.
  • Easily add new employees without calling in a IT technician.
  • Business phone system transmit voice over internet (VoIP systems), which means you can take your local or toll-free number anywhere you want. All you will need is a high-speed internet connection.

If you are running an online store or a small business website, then adding a professional business phone service can help you grow your business. You can use it to build better customer relations with professional sales and support provided over the phone.

That being said, let’s take a look at the top business phone services that you can use with your WordPress site.

Nextiva

Nextiva is the best business phone service in terms of features and ease of use. They offer a large set of features, with quick setup and reasonable pricing. It comes with a simple web-based admin panel which makes it easy for small business owners to easily manage the unified communications platform like a pro.

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Nextiva’s VOIP phone service for small businesses includes advanced call routing, unlimited free domestic calling, voicemail to email and text, online faxing, text messages, and more.

You also get a free local or toll-free number, free number porting, and all the standard call management features like caller ID, call forwarding, routing, custom greetings, advanced IVR (interactive voice response) system, and more. As a platform Nextiva also offer other powerful features including CRM, Live Chat, online surveys, call analytics, and other solutions that work very well with the business phone system.

Their phone call quality is excellent, their voip solution offers 99.999% uptime, and their customer service representatives are always helpful.

Pricing for Nextiva’s business phone service starts from $18.95 per user every month for the Essentials plan. Their pricing gets cheaper as you add more users. You can also create a pre-paid account to save more money.

Note: We use Nextiva on WPBeginner as our business phone service. In our experience, Nextiva is the best small business phone system in the market from both features and pricing point of view.

As a small business, our favorite feature is that Nextiva lets us add a business line for cell phone, so our team can receive incoming calls from our office or even when working remotely without having to share their personal cell phone numbers. The Nextiva app works on both iPhone (iOS) and Google (Android) smartphones.

They also give us text messaging and video conferencing which makes it easier for our team to connect with our customers using their preferred business communication channel.

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With that said, if your business needs an office phone system that works on existing handsets, then Nextiva offer that as well. Call centers and enterprise companies often use Nextiva to transition their Avaya private branch exchange (PBX system) into a powerful cloud phone system with SIP trunking.

Nextiva is the official phone provider for top universities such as Stanford, UCLA, University of Southern California, as well as top brands like Taco Bell, Conan O’ Brian, and more.

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