Questions To Ask A Third Party IT Service
In this current age and time, almost everything is being operated by machines and software. Hence, in an office set up, getting a third party IT service, like 911 PC Help, is very important. Some are not as convinced about hiring a third party as they think that hiring a permanent IT specialist is a better idea. Actually, it is not the case as hiring third party offers many benefits such as:
- Cheaper value: It is cheaper as you will only hire them when you actually need their service. You do not need to pay for their benefits, and train them as these are to be done by their direct employers
- Assurance and warranty of service: They are the experts, with this, you are guaranteed that issues will get fixed immediately. Also, some IT companies offer warranty of service hence when something goes wrong, you will get the right compensation for it
There are more benefits than the two mentioned above, and when you are already convinced with the two mentioned above, the next thing you have to consider is who among the many IT companies would you consider hiring.
When you are in the midst of choosing IT companies, one of the things you must not forget doing is asking questions. Do not worry as asking questions won’t oblige you to pay for their service. Asking questions is just a way for you to show your interest with the services they offer.
Just to remain professional with these companies, it is best if the questions you ask are all aligned with their business. To help you get started, here are a few questions you can start with:
What are the services you can offer?
You have to know what kind of services they can offer. Some of their services are posted on their website, but if you want specific or detailed information, asking is a good idea. Are they only servicing broken printers or are they also capable securing data and files?
Make sure that the company you are hiring can provide all the IT services you need and not just limited to a very few.
What are your payment terms?
Before entering an agreement, you have to make sure that you know their payment terms. Do they require you to tie up with them for a month or two, or you can call them only when necessary?
Do they allow credit card payments or do they only accept cash? You have to be very vigilant all the time you are using your business capital to avoid loses and financial issues in the future.
What if we are not happy with the service we receive?
Even if you are dealing with the most trusted and reliable IT company out there, asking for a warranty is a must. You have to know the next step that will be taken in the event that you are not satisfied with the service you received from them. Will they be held liable with any issues that were caused by their mishandling and mismanagement? How do they handle dissatisfied customers? Of course, you are not after the compensation due to the damages that they have caused but the resolution and assurance that every work they will provide will be done correctly.
When can we call your company for service?
You may also want to know their operating hours, most especially if your business is working 24 hours a day, 7 days in a week. You have to make sure that the IT company you will choose is working the same time as yours to avoid delays or any issues.